T3

Where Your Customers Are

The local buyers, organizations, directories, events, and online places to work for each kind of roofing, and what to do at each one.

How to use this page: Find the kind of work you want most below. Pick three places from its table to start with: one online, one local, and one in person. Work those for a month before adding more. Every site and program has its own rules and fees, so read them before you sign up.

Places every roofer should set up first

These apply to all four kinds of work. Do them before anything else.

PlaceWhat to do there
Google Business ProfileClaim or create your free profile. Add your service area, hours, phone, website, and photos of real roofs you have done. Ask every customer for an honest review (see C1 and C6).
Facebook business pagePost finished roofs, turn on messaging, and list your services. Many homeowners check here before they call.
NextdoorCreate a free business page. Neighbors often ask "does anyone know a good roofer?" Answer when it fits.
Better Business BureauCheck how to get listed or accredited. Many older homeowners look here before hiring a roofer.
Local chamber of commerceAsk about membership and events. Chambers connect you with building owners, realtors, and property managers.
Your own websiteShow your service area, the four kinds of work you do, photos, reviews, and a way to book an inspection (see C4).

Residential re-roof

TypeWhereWhat to do there
Local buyersNeighbors around every jobDeliver a courtesy note before you start and a thank-you after. Put up a yard sign with the owner's okay (see G1).
Local buyersRealtors and home inspectorsOffer same-week roof inspections with photos and a condition letter (see G2).
Local buyersNeighborhoods built 15 to 25 years agoMany of those roofs are near the end of their life. Focus your yard signs, door notes, and posts there.
OrganizationsHOAs and neighborhood associationsAsk to give a short talk on roof care and what the HOA's rules say about colors and materials.
DirectoriesAngi, HomeAdvisor, Thumbtack, YelpSome charge for leads or ads. Read the current terms, try one at a time, and track what each job cost you.
EventsHome and garden shows, neighborhood fall festivalsBring shingle samples, before and after photos, and an inspection sign-up sheet.
Online placesLocal Facebook groups, Nextdoor, your websitePost finished roofs every week (see C2). Answer roof questions honestly.

Storm and hail restoration

TypeWhereWhat to do there
Local buyersHomeowners in the storm pathOffer inspections with photos. Be clear and calm. If you knock doors, check your town's solicitation rules and permits first, and skip every "No Soliciting" sign.
Local buyersPast customers near the stormText or email them (if they agreed to hear from you) to offer a free check of their roof (see C10).
OrganizationsLocal insurance agentsIntroduce yourself before storm season. Leave a sample photo report so they know how you document damage.
OrganizationsChurches and community groupsAfter a big storm, offer free tarping help for people who can't afford it. Serve first, sell later.
DirectoriesGoogle Business Profile, Nextdoor, BBBPeople search right after a storm. Keep your hours, phone, and photos current, and answer messages fast.
EventsCommunity storm-prep or safety daysOffer a table with a "how to spot hail damage from the ground" handout.
Online placesLocal Facebook groups, your websitePost a plain guide: what to do after a storm, how an inspection works, and what the adjuster visit looks like.
Storm work rules
Never offer to waive, pay, or "eat" a deductible, or give a rebate that covers it. In many states that is illegal.
Don't negotiate the claim unless you are a licensed public adjuster in that state. You can document damage and meet the adjuster.
If you travel to work storms, be registered or licensed in that state, pull permits, and carry the insurance that state requires.

Commercial and flat roofs

TypeWhereWhat to do there
Local buyersProperty managers and building ownersOffer a free roof survey of one building with photos and a written report. Follow with a maintenance plan.
Local buyersSmall-business owners in strip centersAsk who owns or manages the building. The tenant often sees the leak first but the owner pays.
OrganizationsChurches, schools, and school districtsAsk who handles buildings and how bids work. Plan around budget votes and summer break.
OrganizationsLocal property management and apartment associationsAttend meetings. Tell people what you do: TPO, EPDM, coatings, metal, repairs.
DirectoriesPublic bid notices from the city, county, and schoolsCheck the rules for getting on the vendor list. Public jobs often need bonding and extra paperwork.
DirectoriesMembrane and coating maker contractor programsOnly claim a program or badge you actually hold. Read each program's training and warranty requirements.
EventsChamber mixers, building owner and facility manager meetingsBring a one-page capability sheet and photos of flat roof jobs.
Online placesLinkedIn, your websitePost commercial job photos with the owner's okay. Have a page just for commercial work.

Repair and maintenance

TypeWhereWhat to do there
Local buyersLandlords and small property managersOffer fast leak repair and a yearly inspection for every property they own.
Local buyersRealtors getting a house ready to sellOffer repair-before-listing and a written letter after the work is done.
Local buyersOlder homeownersOffer yearly check-ups and gutter cleaning. Be patient and never pressure.
OrganizationsSenior centers, churches, civic clubsOffer a short talk on spotting leaks early. Leave a card, not a sales pitch.
OrganizationsHandymen, plumbers, HVAC and gutter companiesTrade referrals. They're on roofs and in attics and see leaks you don't.
DirectoriesAngi, Thumbtack, Yelp, NextdoorSmall repair jobs are often searched here. Check the fees and terms, and track which ones pay off.
Online placesYour website quote formLet people send a photo of the leak or stain with their request (see C5).

What to bring and what to say

Bring every time

Walk-in script for a property manager or office

"Hi, I'm [name] with [company], a local roofing company here in [town]. I won't take much of your time. I wanted to drop off a card and a sample roof report. We do [repairs / inspections / flat roofs] for buildings like yours. Who handles maintenance for the property?"

Message to a Facebook group admin

Hi [name], I run [company], a local roofing company in [town]. I'd like to share roof tips and some of our work in the group now and then. Are business posts allowed, and is there a certain day you'd like me to use? Thanks for running the group.

Email to an insurance agent

Subject: Local roofer for your clients in [town] Hi [name], I run [company], a roofing company in [town]. When your clients call after a storm, they often need someone to look at the roof and document what they find. We inspect the roof, take clear photos, write a report, and can be there when the adjuster visits. We are licensed and insured in [state]. I've attached a sample report so you can see how we write things up. [Your name] [Company] | [phone] | [website]

Home show or event checklist

Read the rules before you sign up or knock. Directories, lead sites, and programs each have their own fees and terms, and they change. Check the current terms yourself. Check local door-to-door rules and respect "No Soliciting" signs. Get consent and include an unsubscribe for marketing emails and texts. Never pay for reviews.
Keep a simple list of every place you have listed or visited, the date, and any jobs that came from it. After a few months, put more time into the places sending you work and drop the ones that aren't (see C9).
Want Annie's to do this for you? Annie's can set up and manage your Google Business Profile, directory listings, and inspection booking page so you show up in more of the places roofing buyers look.