Code of Ethics
The North Carolina Annie's Code of Ethics
Signing this code is optional. Public business information may be published without an agreement. Unsigned listings are labeled and eligible for membership.
- Quote it before you start. Give the customer a clear price or a written estimate before work starts, and say what is and is not included.
- Charge what you quoted. No surprise add-ons. If the job changes, ask first and get the customer's okay before the price does.
- Treat their property like it's yours. Homes, vehicles, yards and businesses — leave them the way you'd want yours left.
- Say what your product or service really does. Be straight about what's included, how long it lasts and what upkeep it needs. Put any warranty in writing.
- Hold the licenses and insurance your work requires. Carry every license, registration and insurance policy North Carolina and your city or county require for what you do.
- Respect the customer's time. Show up when you said, keep the customer informed, and return calls.
- Handle complaints honestly. Listen, make it right where you were wrong, and never pressure, threaten or retaliate over a review.
- Compete fairly. No fake reviews, no bait-and-switch pricing, no running down a competitor with claims you can't back up.
A business that breaks the Code can be removed from the directory. If a listed business didn't live up to it, tell us.