Your reviews are the first thing a new customer reads, and more and more often they are what an AI assistant reads before it names a business. Annie's asks every one of your customers for a review, answers every review in your voice, watches every site that rates you, and sends you a monthly report with your Reputation Score on top and all of the work underneath.
Almost everyone checks reviews before they call a local business. They look at how recent the reviews are, and they look at whether the owner answers. A business with steady new reviews and a reply under every one looks open, busy and cared for.
Most owners know this and still can't keep up, because asking, answering and watching is a little work every single day. That daily work is what we take on.
Source: BrightLocal Local Consumer Review Survey 2026.
After each job or visit, every customer gets a short, friendly email asking how it went, with a link to leave a review. Every customer, not only the happy ones.
Written in your voice within one business day. Thank-yous for the good ones, calm and helpful answers for the hard ones. Replies to bad reviews wait for your OK before they post.
Google, Facebook, Yelp and the sites for your trade. A one- or two-star review sends you an alert the same day.
Your name, phone, hours and website checked and corrected on Google, Apple, Bing, Facebook and Yelp, so customers and AI assistants find the same facts.
One number from 0 to 100 every month, built from your star rating, recent reviews, reply speed, listings accuracy and what customers actually say.
We sort your reviews by topic, such as wait times, price, staff and cleanliness, and hand you a short fix list for your team.
Your rating, review count and reply speed side by side with the businesses down the street. The higher your level, the more competitors we research.
If bad reviews or mentions suddenly jump, you hear from us that day with a plan, not at the end of the month.
We check what ChatGPT, Gemini and Google's AI say about your business, and correct the information they draw from.
You reply, we keep watch
We do the work
Reputation and visibility together
Month to month, with no long-term commitment. You never pay for anything unless you choose to.
The first thing you see is your Annie's Reputation Score and how it moved since last month. Under it is the full record of what we did, so you can see exactly where the score comes from.
Every level: your score and its five parts, every new review with its rating and date, every alert we sent, and your competitor comparison.
Review Care adds: every reply we posted and how fast it went out, every review request sent, and every review we reported to a platform.
Full Care adds: every listing we checked and fixed, the topics customers keep raising, your five competitors side by side, what the AI assistants said about you, and a monthly call to go over it.
Reviews tell you what customers feel. A Secret Shopper shows you why. Our partner Marketing Hope sends a real person to experience your business the way a customer does, and Annie's follows up with the staff training and fixes the shop turns up.
1. Your reviews: our monthly report shows the topics customers keep raising.
2. The shop: Marketing Hope's secret shopper checks those topics in person.
3. The care: Annie's provides the training and follow-up, and your next reports show whether it took hold.
Every customer you send us, after every job or visit. Google's rules and the FTC both require that a business ask everyone, and that is how we do it.
We report any review that breaks a platform's rules, such as a fake review or one from someone who was never a customer. The platform makes the decision. For the rest, a calm, helpful reply is the best answer, and we write it with you.
No. You add Annie's as a manager on your Google, Facebook and Yelp pages. It takes a few minutes, and you can remove us any time.
Yes, in your voice and signed the way you choose. You approve every reply to a negative review before it posts.
Today we send them by email. Text requests are coming as a later addition.
No. Every level is month to month. You can change levels or stop at any time.
We'll look at your reviews, your listings and your nearest competitors, and show you your starting score.
Ratings and reviews come from genuine customer experiences and are not controlled or guaranteed by Annie's.